CELLCORE is committed to Protecting Your Privacy

Protecting our customers' privacy is an important priority at CELLCORE and we are committed to maintaining strong and meaningful privacy protections. The privacy of your information is a significant responsibility and we value the trust you place in us.

Our Privacy Policy is designed to inform you about the information we collect, how we use it, and your options with regard to that collection and use.

This policy applies to CELLCORE customers in Nigeria and to visitors to the CELLCORE website. Also, contracts between CELLCORE and its business customers (both Nigerian and international) may contain additional privacy-related terms and conditions. Except as described above, this policy applies across the CELLCORE family and the products and services they provide. The CELLCORE family of companies includes the companies and joint ventures controlled by CELLCORE.

Information We Collect and How We Use It

We collect and use information about you in the following ways:

Information Collected When You Communicate with CELLCORE:

When you communicate with CELLCORE, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and structure our products and services. This information is also used to resolve issues with your order, with our products and services, or with your account. The information we collect may include your name, addresses, and other contact information. We use this information to establish and maintain your account, its billing, provide services to you, authenticate you, and contact you about products and services that we offer.

When you contact us or we contact you with calls, e-mails, or through the "Live Chat" feature on our website, we may monitor or record that communication or keep a record of the transaction to help us train employees and provide high-quality customer service

Information Collected When You Use CELLCORE Products and Services:

We collect information about your use of our products and services. Information such as call records, network traffic data, service options you choose, mobile numbers, video streaming and video packages and usage, movie rental and purchase data, and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about product or service enhancements, determining your eligibility for new products and services, and marketing to you based on your use of our products and services. This information may also be used to: (1) manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and (2) subject to consent practices described in this policy, help us improve our services, research and develop new products, and offer promotions and other services. This type of information may be aggregated or anonymized for business and marketing uses by us or by third parties.

Please note that CELLCORE is not responsible for information, content, applications or services provided by others. Before you access, use, link to or download a service or application on your computer or wireless device, you should review the associated terms of service and privacy policy. Personal information you submit in those contexts may be read, collected or used by the service or application provider and others associated with these forums in a manner different from that described here.

 

 

 

 

 

Information Provided to Us by Third Parties:

When you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions.

CELLCORE obtains information from outside companies that collect consumer information such as demographic and interest data. Examples of this information include gender, age range, sports enthusiast, frequent location or pet owner. We use this data and combine it with other information we have, to help us predict customer preferences and to direct marketing offers that might be more relevant to you.

We may also obtain contact information and other marketing lead information from third parties, and may combine it with information we have to contact you or direct CELLCORE's marketing offers to you. Website visitors and others may provide us with your phone number or email address through "refer-a-friend" options or social networking platforms. We use this information to send CELLCORE promotional marketing information.

Information Collected on CELLCORE’s Website:

When you browse CELLCORE’s website, information may be collected about your device and your visit. We may also collect data about your browsing, searching, buying and blog activity as you interact with our site. Web addresses of the sites you come from and go to next and information about your connection, including your device's browser, operating system, platform type and Internet connection speed. We use this information for operational and performance measurement purposes including monitoring statistics such as how many people visit our website; which pages people visit on our site; how much time is spent on each page or; which browsers are used to visit our sites.

When you establish an online account with us, we maintain information about your user identification and password. This information is used to identify you when you sign in to your account.

CELLCORE uses information collected on its website to help deliver more relevant CELLCORE marketing messages. These messages may be delivered on our website, on non-CELLCORE websites, via email, or via other CELLCORE services or devices. We use this information in order to, among other things, ensure that you see the correct products and pricing available in the geographic area in which you live, manage the frequency with which you see an advertisement, tailor advertisements to better match your interests, and to understand the effectiveness of our advertising. We also may use this information to assess the effectiveness of our site and to help you should you request help with navigation problems on the site.

Information You Provide:

When you contact us online or by other means for information about products and services or when you enter a CELLCORE-sponsored or affiliated contest, sweepstakes or similar promotion, we will respond to your request and may use the information you supply us to provide you with additional information about service offerings either at that time or in the future. If you enter a promotion, your information may be disclosed as part of the program’s administration, such as in connection with the publication of winners, prize fulfillment, and as required by law or permitted by the promotion’s official rules. Information you provide on our websites about your preferred location and other preferences may be used to provide you with more relevant product recommendations, services and special offers.

If you provide information to us in the context of an event that CELLCORE sponsors with another organization, such as a contest or sweepstakes, or if you visit a co-sponsored site or use a co-sponsored service, you also may be providing information to the co-sponsor. You should refer to that co-sponsor's privacy policy for information about its practices which may differ from CELLLCORE's practices.

We may also collect information from you when you agree to participate in surveys or provide other feedback to us regarding our products or services, when you register to receive news or public policy updates, or when you apply for a job with or a grant from CELLCORE. We use this information only for the purpose for which you provide it.

CELLCORE may send you emails that communicate information about your account or about products, services, marketing offers, or promotions that may be of interest to you. When you open a CELLCORE Messaging account, we may collect and retain information to provide you with future communications that may be more interesting to you. Please note that CELLCORE will not ask you to send us, via email, sensitive personal or account information.

 

Information We Share



 

Information Shared Within the CELLCORE Family of Companies:

CELLCORE shares customer information within our family of companies for operational purposes. We also share certain types of customer information within our family of companies for our own marketing purposes. Sharing this information allows us to provide you with the latest information about our products and services and to offer you our latest promotions. 

Information Shared Outside the CELLCORE Family of Companies:

Except as explained in this Privacy Policy, in privacy policies for specific services, or in agreements with our customers, CELLCORE does not sell, license or share information that individually identifies our customers, people using our networks, or website visitors with others outside the CELLCORE family of companies for non-CELLCORE purposes without the consent of the person whose information will be shared.

CELLCORE uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair and bill for services we deliver to you. We share information with those vendors and partners to the extent reasonably necessary for them to perform work on our behalf. We do not permit these types of vendors and partners to use this information for their own marketing purposes.

We may disclose information that individually identifies our customers or identifies customer devices in certain circumstances, such as:

 

·         to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;

·         in cases involving danger of death or serious physical injury to any person or other emergencies;

·         to protect our rights or property, or the safety of our customers or employees;

·         to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription to our products and services and to protect our network, services, devices and users from such use;

·         to advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;

·         to a third-party that you have authorized to verify your account information;

·         To outside auditors and regulators; or with your consent.

 

If you purchase services offered jointly by CELLCORE and one of our partners, customer information may be received by both CELLCORE and our partner that is providing your service. For these jointly offered services, you should also review the partner company's privacy policy which may be different from those described here.

If CELLCORE enters into a merger, acquisition or sale of all or a portion of its assets or business, customer information will also be transferred as part of or in connection with the transaction.

 

Information Provided to or Used by Third-Party Advertising Entities or Social Networks

You may see third-party advertisements on CELLCORE’s website, services, or devices. Some advertisements are chosen by companies that place advertisements on behalf of other third-party advertisers. These companies, often called ad servers or ad networks, may place and access cookies on your device to collect information about your visit on our websites. The information they collect from our site is in a form that does not identify you personally. This information may be combined with similar data obtained from other websites to help advertisers better reach their targeted audiences. Targeting may be accomplished by tailoring advertising to interests that they infer from your browsing of our site and your interaction with other websites where these ad servers or ad networks also are present.

If you choose to interact with specific advertisers who advertise on our site, the information you provide to them is subject to the conditions of their specific privacy policies. In addition, responding to or interacting with a particular advertisement, may result in you later receiving a targeted advertisement on our website or on other sites as a result of an ad server or ad network concluding that you fit within a particular audience an advertiser is trying to reach.

Advertising that is customized based on predictions generated from your visits over time and across different websites is sometimes called "online behavioral" or "interest-based" advertising. We require that companies disclose when they are using online behavioral advertising programs to deliver third-party ads on our site or collecting information about your visit to our sites for these purposes and give consumers the ability to opt-out of this use of their information. You will see an icon  in or around third-party advertisements that are delivered on our site using behavioral advertising programs. Clicking on this icon will provide additional information about the companies and data practices that were used to deliver the ad as well as information on how you may opt-out of these advertising programs. Please note that CELLCORE does not have control over or access to information contained in the cookies that are set on your computer by ad servers, ad networks or third-party advertisers.

 

We also may provide third-party advertisers with geographic or demographic information that allows them to tailor their ads. This information does not identify you individually.

Similarly, CELLCORE Ltd may help advertisers better reach CELLCORE Messaging Account customers using the email address we have for you and certain consumer information (including your geographical location, language preferences and demographic and interest categories provided to us (if any), by other companies, such as gender, age-range, sports fan, frequent diner or pet owner). This information is used to predict whether you fit within an audience an advertiser is trying to reach. As part of this program, we do not share outside of CELLCORE, any information that identifies you personally.

CELLCORE’s website also includes social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third-parties about the CELLCORE page you visit, even if you do not click on or otherwise interact with the plug-in or widget.

How to Limit the Sharing and Use of Your Information

You have choices about how CELLCORE shares and uses information.

Customer Proprietary Network Information (CPNI):

You may choose whether to allow CELLCORE to share your CPNI within the CELLCORE family of companies for certain marketing purposes. This choice will remain in effect unless you change it. CELLCORE Messaging Account customers may opt-out of this sharing by emailing us specifically on this subject, providing us your specific information you want restricted.

 

 

 

Telemarketing:

You should be aware that most telemarketing laws allow companies to contact their own customers. If at any time you would like to be removed from CELLCORE's (in-house) telemarketing list, please let us know by contacting a CELLCORE customer service representative via sales@cellcore.com.ng.

You may prevent text message marketing by CELLCORE by texting REMOVE then your CELLCORE Messaging Account user name, account email address and phone number to 234-8167887204.

Please note that if you update your profile on our database whether email address or change a telephone number, you will need to update your privacy choices by contacting us via email with your details in full, including your new contact information.

Please allow a 30 days period for your telephone number to be removed from any sales programs that are currently underway.

Marketing Email, Text Messages, Postal Mail and Door-to-Door Calls:

Marketing emails you receive from CELLCORE include an unsubscribe instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails. You may opt out of receiving marketing-related emails from CELLCORE by providing your Messaging Account information via email to sales@cellcore.com.ng.

Please note that CELLCORE may use bulk mail service for some marketing mailings. These services deliver offers to all email addresses on the mailing list. This type of mailing will continue even if you opt-out of receiving marketing-related postal mailings from CELLCORE.

Information Used for Online Advertising:

You have choices about whether certain information collected on websites, including CELLCORE's, is used to customize advertising based on predictions generated from your visits over time and across different websites. When you see this icon  in or around an advertisement you can click on the icon to see additional information on the companies and data practices that were used to deliver the ad and descriptions of how you may opt-out of these advertising programs.

Please note that many opt-outs are cookie-based. If you buy a new computer, change web browsers or delete the cookies on your computer, you will need to opt-out again. Please also note that some wireless devices, portals and websites have limited ability to use and store cookies. As a result, advertising entities may have a limited ability to use cookies in the manner described above or to respect cookie-based opt out preferences. However, ads may still be tailored using other techniques such as publisher, device or browser-enabled targeting. You should check the privacy policies of the products, sites and services you use to learn more about any such techniques and your options.

You also can limit the collection of certain website information by deleting or disabling cookies. Most computers' Internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored.

Please note that disabling cookies may prevent you from using specific features on our site and other websites, such as ordering products or services and maintaining an online account. Cookies must be enabled for you to use your CELLCORE Messaging Account.

 

 

Working Together to Help Keep Children Safe

CELLCORE recognizes that online service providers must be vigilant in protecting the safety and privacy of children online. We do not knowingly market to or solicit information from children under the age of 13, without obtaining verifiable parental consent.

CELLCORE strongly supports educating parents and young Internet users on safe viewing practices and we offer a variety of tools to help children and parents avoid encountering objectionable content or communications while using our services.

Regrettably, there are those who use the Internet to view, store and distribute child pornography (or who engage in other types of illegal activity involving children). Child pornography is subject to severe criminal penalties and using the CELLCORE network to view, store or distribute it violates our service contracts. The CELLCORE network may not be used by customers in any manner for the storage, transmission or dissemination of images or text containing pornography or any kind of illegality and we will report any instances of such activity of which we become aware to the appropriate law enforcement authorities.

If you have a complaint about child pornography, the soliciting of children for sexual activity, or any other illegal or inappropriate activity involving children on our service, report it to us by sending an email to admin@cellcore.com.ng Please include the words "child porn" or “illegality” in the subject line of your email.

Additional Internet safety resources and information are available at:

·         http://www.netsmartz.org/

·         http://www.wiredsafety.org/

·         http://www.onguardonline.gov/

·         http://www.commonsensemedia.org/

·         http://www.webwisekids.org/

·         http://www.stopbullying.gov/

·         http://www.cyberbullying.us/

·         http://www.connectsafely.org/


 

Information Security

CELLCORE has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access, and sensitive records are retained only as long as reasonably necessary for business or legal purposes.

Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. CELLCORE maintains security and incident response plans to handle incidents involving unauthorized access to private information we collect or store.

If you become aware of a security issue, please contact us by calling 23480167887204 or send us an email to admin@cellcore.com.ng. We will work with you to address any problems.

 

Contact Information

If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices you may contact us at:

CELLCORE Ltd
2nd Floor, Sijuwola House,
Central Business District, Dugbe
Ibadan, Oyo State, Nigeria.

Email: admin@cellcore.com.ng

Accessing and Updating Your Information

We strive to keep our customer records as accurate as possible. You may correct or update your CELLCORE customer information by accessing your account online and providing the updated information there.

Links to and from non-CELLCORE Websites and Content

CELLCORE’s website may contain links to non-CELLCORE sites. CELLCORE applications or other content may be included on web pages and web sites that are not associated with CELLCORE and over which we have no control. We are not responsible for the content on these sites or platforms or the privacy policies and practices employed by these sites and platforms. We recommend that you review the policies and practices of the sites you visit.

Information Sharing: Blogs and Social Networking

CELLCORE’s website and services may allow you to participate in web log ("blog") discussions, message boards, chat rooms, and other forms of social networking and to post reviews. Please be aware that these forums are accessible to others. We urge you to not submit any personally identifiable information to these forums because any information you post can be read, collected, shared, or otherwise used by anyone who accesses the forum. CELLCORE is not responsible for the information you choose to submit in these forums. If you post content to information sharing forums, including any information about the movies you rent or view, you are doing so by choice and you are providing consent to the disclosure of this information.

Changes to This Policy

We reserve the right to make changes to this Privacy Policy, so please check back periodically for changes. You will be able to see that changes have been made by checking to see if the effective date posted at the end of the policy has changed.

If CELLCORE elects to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.


Account Deactivation, Deletion & Forfeiture
If you’re a Web Messaging Account customer who has created your account through our web portal, and your account is not accessed and used for a period of at least six (6) months,


we will notify you via email. Failure to reactivate/recommence your account usage, by re-accessing and using your messaging account after notification, would result in your account being

deactivated. If you decide to reactivate your account after the account’s DEACTIVATION NOTICE, you will not be expected to pay any charges.
If you decide to reactivate your account after the messaging account has been deactivated, we will charge you a reactivation fee of not less than Two Thousand Naira (₦ 2,000.00).
However an additional three (3) months after your messaging account DEACTIVATION NOTICE by email, if your account is still not re-accessed and used,
your messaging account would be completely deleted and the messaging account unused balance would be forfeited.

Charge Dispute – How & When
If you are a Web Messaging Account customer, you may dispute charges to your account within seven (7) working days of receiving such a charge to enable us resolve such contentions soon after occurrence. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE SEVEN (7) WORKING DAYS PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE CHARGE AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

You may communicate your charge dispute/contention to us via email to sales@cellcore.com.ng, stating your account user name, date of charge being contested, and all transaction details resulting in the contested charge.

Please note all subsequent transactions on the affected account would likely be billed at the same rate as is being disputed, during the charge dispute resolution period and process.

How Do I Accept This Agreement
You accept this agreement by:
1. Agreeing in writing, by email, over the phone, or in person;
2. Opening a package that says you are accepting by opening it; or
3. Activating/Signing up for this Service.


What Are CELLCORE’s Rights to Limit or End Service or End This Agreement?
CELLCORE can, without notice, limit, suspend or end your access to this service or any agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this agreement; (b) use this Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any Nigeria governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; or, (f) if you, any user of your account or any line of service on your account, or any account manager on your account: (i) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (ii) interfere with our operations; (iii) engage in abusive messaging or calling; (iv) modify your account from its our specifications; or (e) use this service in a way that negatively affects our network or other customers. We can also temporarily limit this service for any operational or governmental reason.


Disclaimer of Warranties
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about this service, the devices you use to access this service, or any applications you access through your device(s) to use this service. We do not warrant that your device(s) will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity. If you download or use applications, services or software provided by third parties (including voice applications), or other calling functionality, it may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third-party products. CELLCORE is not responsible for any third-party information, content, applications or services you access, download or use on your device(s). You are responsible for maintaining virus and other Internet security protections when accessing these third-party products or services.


Waivers and Limitations of Liability
You and CELLCORE Ltd both agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. That means neither of us will try to get any indirect, special, consequential, treble or punitive damages from the other. This limitation and waiver also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we are not responsible for problems caused by you or others, or by any act of God. You also agree we are not liable for missed or deleted voice mails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your account.
You agree that CELLCORE Ltd shall not be liable or responsible in any way for the failure of calls or SMS messages to be completed, for any reason whatsoever or for no reason, including, without limitation, the failure of other CELLCORE’s service partners to terminate such calls and SMS messages, or the failure of such calls or SMS messages to be completed.
 

How To Resolve Disputes with CELLCORE Ltd?
We hope to make you a happy customer, but if there is an issue that needs to be resolved, this section outlines what is expected of both of us.
Any dispute, differences or question that may at any time arise between the parties hereto or their respective representatives touching or arising out of or in respect of this agreement shall first be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act Cap A18, Laws of the Federation of Nigeria, 2004.
You and CELLCORE Ltd both agree to resolve disputes only by arbitration. Any dispute, differences or question that may at any time arise between you and CELLCORE Ltd or our respective representatives touching or arising out of or in respect of this service agreement shall first be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act Cap A18, Laws of the Federation of Nigeria, 2004.
(1) THE ARBITRATION AND CONCILIATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL CLAIMS CASES, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES) WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS.
(2) UNLESS YOU AND CELLCORE LTD AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF OUR ADDRESS. YOU CAN CHOOSE WHETHER YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE.
(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE ABITRATION AND CONCILIATION ACT PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.
(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO CELLCORE LTD SHOULD BE SENT TO THE MANAGING DIRECTOR, CELLCORE LTD, 2ND FLOOR SIJUWOLA HOUSE, PLOT 5 CENTRAL BUSINESS DISTRICT, DUGBE, IBADAN, OYO STATE, NIGERIA. THE NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION.
(5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION BEGINS. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER AND IF THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT IS MORE THAN OUR OFFER BUT LESS THAN ?10,000, OR IF WE DON’T MAKE YOU AN OFFER AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN ?10,000, THEN WE AGREE TO PAY YOU ?10,000 INSTEAD OF THE AMOUNT AWARDED. IF THE ARBITRATOR AWARDS YOU MORE THAN ?10,000, THEN WE WILL PAY YOU THAT AMOUNT.
(6) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CANNOT BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.
(7) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY.

 

Updated July 2014

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